A little help, right when you need it.
Find quick answers for the DreamFort app and web app. If you are still stuck, send us a note and we'll help you get moving.
Start here
What can we help with?
Pick the closest topic for a quick route to the right place.
Sign-in & account
Trouble signing in, resetting your password, or getting back into your account?
Start with a fresh sign-inCredits & billing
Questions about plans, top-ups, credits, receipts, or a charge you don't recognize?
Review plans and creditsPrivacy & chat history
Learn where your conversations live and what to check when changing devices or browsers.
Read how privacy worksImages, video & agent
Generation stuck, an upload failed, or your local agent needs a nudge?
Try the app againQuick checks
Before you email us
These small checks solve many temporary app and browser issues in under a minute.
- Close and reopen the app or browser tab.
- Try the same action on a stable Wi-Fi or mobile connection.
- If you use the web app, try a private window with extensions disabled.
- Keep the original device and browser nearby for local chat history.
Reporting a bug?
Tell us what you expected, what happened instead, and how to reproduce it. Please leave out passwords, payment details, and private prompts.
Common questions
Where did my chat history go?
DreamFort keeps conversations in the browser or app where they were created. If you switched devices, browsers, or cleared local storage, older chats may not appear there. Try returning to the original device and browser first. Web addresses count too: threads started on our former address, chat.opengradient.ai, stay there and are not visible on www.dreamfort.ai — see the note on the move for what does and doesn't carry over. Wherever you find them, we recommend exporting a backup from Settings → Export Chat History.
I signed in, but the app still looks stuck. What should I do?
Close and reopen the app, then try signing in again. On the web, a private window can help identify an old cookie or extension conflict. If the problem continues, include your device, browser or iOS version, and the exact step where it stops when you email support.
Why is a message, image, or video taking so long?
Model responses and media generations can take different amounts of time depending on the model and request. Keep the app open while it is working, and try a shorter prompt if it appears stalled. If it fails repeatedly, send support the model name and approximate time of the attempt.
Can I use DreamFort on more than one device?
Yes. Your account, credits and memory follow you anywhere you sign in. Locally stored chat history does not: it stays with the browser, device and web address that created it. Keep the original available if you need to read back older conversations.
What should I include in a support request?
Please include the email on your account, device and OS version, browser or app version, what you were trying to do, when it happened, and any error message. Screenshots are helpful, but please remove passwords, API keys, payment details, and private prompts first.
Still need a hand?
Email us at support@opengradient.ai with the details above. We'll take a look and get back to you.
Contact support